Delivery & Collection Policy

Effective date: August 2026

This policy explains how local deliveries, courier deliveries and collections are managed. Delivery availability depends on the address, product, date, capacity and service selected at checkout.

Same-day orders

Same-day ordering is subject to the cut-off time displayed on the website and available daily stock. For Flowers of the Day / Daily Bouquets, the normal same-day cut-off is 10:30 am unless the website states otherwise. Same-day ordering may close earlier once that day's flowers or delivery capacity are sold out.

If the Daily Bouquet has sold out or the same-day cut-off has passed, customers may be offered the next available delivery date or the option to pre-order for another day.

Local delivery hours

Local deliveries are generally completed between 11:30 am and 2:30 pm, Monday to Friday.

During peak trading periods or where unforeseen circumstances occur, delivery times may vary. Specific delivery times cannot be guaranteed unless agreed in writing.

Local delivery zones & fees

Current local delivery areas and fees are shown at checkout and may be updated from time to time. At the date of this policy, the business operates local delivery zones including Tamworth and surrounding suburbs, with additional courier-serviced areas available where offered by the website.

If an address is outside the available area or cannot be serviced on the selected date, we may contact the purchaser to discuss an alternative, additional delivery charge or refund.

Courier-serviced locations

Some areas may be serviced by third-party courier rather than the standard local delivery run. Courier orders may require additional notice and may have different cut-off times or delivery windows. Where a 48-hour lead time is displayed for a courier location, customers should order accordingly.

Correct delivery information

The purchaser must provide the correct recipient name, address, suburb, postcode, contact number and any access information. If incorrect or incomplete information causes a failed delivery, delay or re-delivery, an additional delivery charge may apply.

Recipient unavailable / safe place

If nobody is available, the driver may leave the order in a safe and reasonably protected location, where appropriate. If there is no suitable safe place, the driver may contact the purchaser or recipient, return the order to the shop, or arrange re-delivery. Additional delivery charges may apply for a second attempt.

Once an order has been left at the correct address in a location reasonably considered safe, Hello Blossom Co. cannot control subsequent weather exposure, theft, movement or handling. This does not limit any rights that cannot lawfully be excluded.

Hospitals, businesses, schools & secure premises

Deliveries to hospitals, workplaces, schools, gated properties, reception desks or other secure premises may be handed to an authorised staff member or reception point. The purchaser is responsible for confirming that the recipient can receive deliveries at that location.

Alcohol deliveries

Orders containing alcohol will only be delivered where legal requirements can be met. The recipient must be an adult and age or identity checks may be required. Alcohol cannot be left where doing so would breach applicable NSW liquor requirements. Genuine gift alcohol deliveries will be handled in accordance with the relevant conditions applying to the gift-service exemption and any applicable alcohol delivery laws.

Peak periods

Delivery windows may be broader at Valentine's Day, Mother's Day, Christmas and other high-volume periods. We may limit available products, close ordering early, alter cut-off times or use additional drivers or couriers. Requested delivery times remain requests unless confirmed in writing.

Collection hours

Orders selected for collection are available between 12:30 pm and 4:30 pm on the nominated collection day unless otherwise advised.

If you are unable to collect your order during the nominated collection window, please contact us as soon as possible. As flowers are perishable, uncollected orders may deteriorate and may not be eligible for replacement or exchange, except where Australian Consumer Law requires otherwise.